Refund Policy

Last Updated: January 2026

1. General Policy

Karnics is committed to providing high-quality IT services. This refund policy outlines the conditions under which refunds may be issued for our services.

2. Custom Development Services

For custom software, mobile, and web development projects:

No refunds are available once development work has commenced
Refunds may be considered only if Karnics fails to deliver agreed-upon functionality
Partial refunds may be issued for undelivered project milestones
All refund requests must be submitted in writing within 7 days of project completion

3. Industrial Training Programs

For industrial training and educational services:

Full refund available if cancellation is made 7 days before program start
50% refund for cancellations made 3-6 days before program start
No refund for cancellations made less than 3 days before program start
Refunds may take 15-20 business days to process

4. Consultation Services

For IT consulting and advisory services:

Full refund if cancellation is made 48 hours before scheduled consultation
No refund for no-shows or cancellations made less than 48 hours in advance
Rescheduling is subject to availability and may incur additional fees

5. Support and Maintenance Services

For ongoing support and maintenance packages:

Pro-rated refund for unused months if service is cancelled mid-term
No refund for setup fees or one-time charges
Refunds are processed at the end of the billing cycle

6. Non-Refundable Items

The following items are non-refundable:

Domain registration and hosting fees
Third-party software licenses
Setup and installation fees
Custom design work once approved
Emergency support services

7. Refund Process

To request a refund:

Submit a written request to refunds@karnics.com
Include your invoice number and reason for refund
Allow 5-7 business days for review and processing
Refunds will be issued via the original payment method

8. Exceptions

Karnics reserves the right to make exceptions to this policy on a case-by-case basis, particularly for extenuating circumstances.

9. Contact Information

Email: info@karnics.com
Phone:+91-8679203676
Address: B-501, Hazipur, sector-104, Gautham Budh Nagar, Noida-201301 ,Uttar Pradesh, India